Delivery FAQ’s

When will I receive my product?

Your product will be dispatched in approximately 14 working days, from receipt of uploaded files.

I just received my order, but something seems incorrect. What should I do?

When your product is not to the standard that you might expect, check your project file. Some errors can be made in the original file. You can check the file, sent for printing, by checking the album. In this case, there is not much we can do. The software is simply a design tool: it cannot make a quality book without your input and effort. However, if you believe that the error is in the finished product, and does not exist in your project file, please contact us by email. We will try to investigate what went wrong, determine if the error occurred during production, and try to find a satisfactory solution. Please note, if errors have been made in our production, we will always reprint and re supply.

Please be aware we cannot adjust files once we have received them. We are unable to view customer orders.

Who will print my book?

All photobooks are printed by uPhotogifts:

Graylands, 12, Langhurstwood Road, Horsham, West Sussex, RH12 4QD

Where is my order?

If you haven’t received your product within 10 working days then please contact us, we can look into this for you.

Request a faster delivery

If you would like to request a faster delivery, then please visit here

How will my order be sent?

We ship all our products via Royal Mail 1st class post which usually takes 1-2 days. Delivery will be made within 10-14 working days of ordering.