Orders FAQ’s

Unable to proceed with payment - Returns you to account login screen?

In some cases, this can be an error with your web browser, we recommend copying the URL from the web browser and pasting it into another browser i.e. Firefox , Google Chrome.

Unable to proceed to Sage Pay for payment?

If you are struggling to pay for your item, as the webpage is not showing, then please contact us and we will be able to help with this.

I would like to get another copy of my product. What should I do?

To order another copy of your project please access your account by visiting https://orders.uphotogifts.co.uk

Once in your account, you will be able to access your previous orders and locate the project you would like a copy of. Select the REORDER button and then follow the order page through to completion.

My order is Waiting For Files?

Unfortunately the automatic file upload has not begun and the software was closed down too soon.

All you need to do is:

  • Open our software where you created the project
  • Click on ‘View Shopping Basket’
  • Select your current order
  • Click Send files at the bottom

It will then begin to upload your Photobook to our server. For some reason this process did not complete last time. Please ensure the process is complete before shutting down the software.